Terms & Conditions 12play — Terms of Use Malaysia Platform

1Introduction & Acceptance of Terms

Welcome to 12play, an online casino platform operating under the domain name 12play.express. This Terms & Conditions document constitutes a legally binding agreement between you ("User" or "Member") and 12play ("Platform", "We", "Us").

By accessing, registering for, or using any part of the platform 12play — including the website, games, deposit and withdrawal services, and all other features — you confirm that you have read, understood, and agreed to be bound by all terms and conditions set out in this document, together with our Privacy Policy and Responsible Gaming Policy, both of which form part of this agreement.

This document is written in Bahasa Malaysia for the convenience of Malaysian players. In the event of any ambiguity in interpretation, 12play reserves the right to make the final decision based on the original intent of this document.

2Account Eligibility & Eligible Users

To register and use the platform 12play, you must meet all of the following eligibility requirements without exception:

• Aged 18 years of age or older at the time of registration. 12play reserves the right to request proof of age at any time.
• Be a resident of or physically located in Malaysia at the time of using the platform.
• Have full legal capacity to enter into a binding agreement.
• Never banned or excluded from the platform 12play previously.
• Not registering using a false identity, misleading information, or on behalf of another person.
• Not currently on an active self-exclusion list that you have requested from 12play.

12play reserves the right to verify your eligibility at any time through a KYC (Know Your Customer) process, which requires the submission of identification documents such as a valid MyKad or passport. Failure to complete the verification process within the stipulated timeframe may result in a temporary suspension of your account.

3Registration & Account Management

Each user is only permitted to hold one (1) account on the platform 12play. Creating multiple accounts — whether under the same name or different names but using the same personal information, phone number, or payment method — is strictly prohibited and considered fraudulent.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name as per your identification document, an active Malaysian phone number, and a valid email address. You are responsible for keeping your account information current should any changes occur.

You are solely responsible for maintaining the confidentiality of your password and account login details. 12play will not be held liable for any losses arising from unauthorised access to your account due to negligence in safeguarding your login credentials. Please contact our support team immediately if you suspect your account has been accessed without your authorisation.

• Passwords must contain at least eight (8) characters, including uppercase letters, lowercase letters, and numbers.
• You are advised to enable two-factor authentication (2FA) for added account security.
• Do not share your password with anyone, including support agents 12play.
• Log out of your account when using a shared or public device.

4Deposits & Payment Methods

Platform 12play supports the following deposit methods available exclusively for the Malaysian market:

All deposits must be made using a payment method registered in your own name. 12play does not accept deposits from third-party accounts or eWallets. Deposited funds may only be used for gaming activity on the platform and cannot be transferred to other users.

12play reserves the right to reject any deposit suspected of originating from illegal activity, fraud, or illicit funds. We comply with applicable anti-money laundering (AML) requirements and reserve the right to report suspicious transactions to the relevant authorities.

5Withdrawal of Winnings

Winnings obtained through legitimate gameplay on the platform 12play may be withdrawn subject to the following conditions:

• The minimum withdrawal amount is RM20 per transaction.
• Withdrawals can only be made to the same payment method used for the deposit — Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX.
• Your account must have completed full KYC verification before your first withdrawal exceeding RM500 can be processed.
• Bonus balances that have not met the rollover requirements cannot be withdrawn until those requirements are fulfilled.
• Withdrawals to Malaysian e-wallets are typically processed within 15 minutes after the request has been verified.
• Withdrawals via FPX to a bank account take 1–3 hours depending on the bank's operating hours.

12play reserves the right to request additional verification documents — including a copy of your MyKad or passport, bank statement, or proof of eWallet ownership — before processing withdrawals that exceed certain limits. This is a standard security measure to protect our players from fraud.

12play does not charge any fees on standard withdrawals. However, your eWallet or bank service provider may impose their own fees, which are beyond our control.

6Bonuses, Promotions & Rollover Requirements

Platform 12play offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific conditions stated in the relevant bonus terms, as well as the following general conditions:

• The welcome bonus may only be claimed once by each eligible new player.
• All bonuses carry a rollover requirement (repeat wagering) that must be met before any withdrawal can be made from an account holding a bonus balance.
• Rollover is calculated based on the bonus amount received; for example, a RM100 bonus with a 10x rollover requirement means you must place a total of RM1,000 in bets before a withdrawal is permitted.
• Only bets placed on eligible games count towards the rollover requirement. Excluded games will be stated in the relevant bonus terms.
• Rollover requirements must be met within the validity period specified (typically 7–30 days depending on the bonus type). Expired bonuses will be forfeited.
• Bonus abuse — including the use of multiple accounts to claim the same bonus or wagering strategies designed to exploit bonus terms — is prohibited and may result in the cancellation of the bonus and account.

12play reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Promotions cannot be combined unless explicitly stated in the relevant promotion's terms.

7Game Rules & Fairness

All games offered on the platform 12play — including slots, live baccarat, poker, and progressive jackpots — are operated in accordance with standard industry rules set by their respective original software providers.

RNG (Random Number Generator)-based games at 12play uses a system that has been independently verified by internationally recognised third-party certification bodies. The RTP (Return to Player) value for each game is exactly as advertised by the original provider and has not been altered in any way by 12play.

• Game outcomes are final and cannot be disputed once a round is completed, unless there is clear evidence of a technical failure.
• In the event of a technical disruption during gameplay, 12play will use system records to determine a fair outcome. In cases where the outcome cannot be determined, all affected bets will be fully refunded.
• The use of automated software, bots, or any technical means to gain an unfair advantage in games is strictly prohibited.
• Legitimate gameplay strategies, including the use of strategy guides, odds calculators, and knowledge-based decisions, are permitted.

For Live Casino games with real dealers, outcomes depend entirely on the physical cards or dice used at the actual table. The video feed is streamed live and cannot be manipulated. Any disputes regarding live table results will be investigated using the video recording of the relevant session.

8Sports Betting & E-Sports

12play provides a Sports Betting platform covering a wide range of events including football (EPL, Malaysia Super League, Champions League), badminton, tennis, basketball, and esports such as Mobile Legends Bang Bang (MLBB) and other international esports titles.

Additional terms applicable to the Sports Betting section 12play:

• All bets that have been confirmed and accepted by the system are final and cannot be cancelled by the player.
• Displayed odds are based on real-time data and may change before a bet is confirmed. The odds that apply are those at the time of bet confirmation, not at the time the bet was placed.
• In-play betting (during a live match) is subject to real-time system approval and may be declined if odds have changed significantly or if the match has reached a certain stage.
• 12play reserves the right to void any bet placed based on incorrect information, odds pricing errors, or where there is evidence of match manipulation.
• Bets placed on postponed or cancelled events will be fully refunded to your account.

9Prohibited Conduct & Fraud

The following actions are strictly prohibited on the platform 12play and will result in immediate action, including account freezing, cancellation of all balances, and potential legal proceedings:

• Registering or operating multiple accounts (multi-accounting) to gain an unfair advantage or claim bonuses repeatedly.
• Using another person's identity or falsified information to register or verify an account.
• Using funds derived from illegal activities or money laundering.
• Using bot software, automated scripts, or other tools to automate gameplay or betting.
• Colluding with other players to gain an unfair advantage in poker or live table games.
• Attempting to hack, modify, or interfere with the platform's systems or software 12play.
• Initiating a chargeback on deposits that have already been used for gameplay on the platform.
• Exploiting technical glitches or obvious odds errors to gain an unfair advantage.

12play uses advanced fraud detection technology including behavioural analysis, IP address checks, and betting pattern monitoring to identify suspicious activity. All suspected cases are thoroughly investigated before any action is taken.

10Account Suspension, Freezing & Closure

12play reserves the right to suspend, freeze, or close any account without prior notice under the following circumstances:

• There is evidence or reasonable suspicion of a violation of any of the terms set out in this document.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Official requests from the relevant authorities.
• There is an active self-exclusion request currently in effect.
• Account has been inactive for more than 12 consecutive months.

If your account is closed due to a breach of terms, 12play reserves the right to void all bonus balances and winnings obtained through activities that breach these terms. Original deposit funds may be returned at sole discretion 12play subject to the outcome of the investigation.

If you wish to close your account voluntarily, please contact our support team. Any valid cash balance in your account will be returned to you once the verification process is complete.

11Liability Limitations & Disclaimer

Platform 12play is provided "as is" and "as available". While we make every effort to keep the platform running without interruption at all times, we do not guarantee that the service will always be available, error-free, or suited to your specific needs.

12play is not liable for:

• Losses arising from internet disruptions, device failures, or connectivity issues on the user's end.
• Game outcomes that do not go in your favour as a result of a legitimate and fair RNG process.
• Losses resulting from unauthorised access to your account due to your negligence in safeguarding your login information.
• Changes in laws or regulations that may affect the availability of the platform in certain regions.
• Any indirect, consequential, or incidental losses arising from the use of the platform.

12Terms Amendments & Contact Us

12play reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Members will be notified of significant changes via email or an in-platform notice at least 7 days before they take effect, except where changes are required immediately for security or legal reasons.

Continued use of the platform 12play following any changes to the terms taking effect will be considered your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw any valid balance before the new terms come into effect.

For any inquiries, complaints, or feedback regarding these Terms & Conditions, please contact our team via:

• Live Chat: Available 24/7 directly within the platform
• WhatsApp: Available 24/7 in Bahasa Malaysia
• Email: support@12play.express

Support team 12play is ready to help you understand any section of this document and answer any questions regarding your rights and responsibilities as a member of our platform.