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Your Account Security at 12play

The security of your data and funds is our number one priority 12play. From the moment you register, all information you provide is protected with AES-256 encryption — the same standard used by Malaysia's leading banks. The connection between your device and the 12play fully encrypted with the latest SSL/TLS.

Your password is stored in an unreadable format — even our technical team cannot view it 12play yourself. Your eWallet PIN or password — such as Touch 'n Go or GrabPay — never passes through our system. All transactions are processed directly via a secure payment gateway.

For added security, we strongly recommend enabling two-factor authentication (2FA) as soon as you register. This ensures only you can log in to your account, even if someone else knows your password.

• Password must contain uppercase letters, lowercase letters, numbers, and be at least 8 characters long.
• Do not use the same password for other accounts.
• Do not log in from public devices or unsecured WiFi networks.
• Log out after every session on shared devices.

KYC Verification Process After Registration

Once registered, you can start playing right away with a minimum deposit of RM10. However, to process your first withdrawal above a certain limit, or when the system detects activity that requires verification, you will be asked to complete the KYC (Know Your Customer) process.

The KYC process at 12play is straightforward and is typically completed within 24 hours:

• A copy of your MyKad (front and back) or a valid Malaysian passport.
• Proof of ownership of the eWallet or bank account used for deposit (screenshot of account profile).
• A selfie holding your MyKad may be required in certain cases.

All submitted documents are stored with strict encryption and used solely for identity verification purposes. This information is never shared with any third party, except KYC service providers bound by strict confidentiality agreements.